Front of House Job Descriptions
Front of House Job Descriptions
Restaurant Manager
REPORTS TO: GENERAL MANAGER &/OR ASSISTANT GENERAL MANAGER
CHEF DE CUISINE &/OR RESTAURANT MANAGER
Basic Function
Responsible for planning and developing short- and long-term strategies for all aspects of service, as well as to oversee daily operations.
Responsibilities
1. Coordinate production, manufacturing and distribution of client material with all departments to ensure total client satisfaction.
2. Maintain ongoing contact with clients to receive feedback regarding all aspects of work flow such as shipment dates, special needs, product updates, feasible improvements and problems.
3. Interface directly with clients to resolve problems.
4. Utilize word processing system to generate order forms for internal staff use.
5. Oversee all phases related to billing to include:
- monitoring product and service price rates
- entering billing information into database
- billing clients
- informing clients of billing changes or revisions
- prepare and mail client invoices
6. Prepare and delegate daily work assignments.
7. Apply knowledge of the company's physical plant to best meet client needs.
8. Perform other related duties as assigned.
Supervisory Responsibilities
1. Develop and maintain an effective company through the selection, training, termination, review, compensation and motivation of all staff.
2. Provide guidance and direction to all staff for professional development and to insure adherence to all company policies.
Skills
Oral Communication Skills
Written Communication Skills
Technical Communication
Customer Service
Negotiations
Organization
Planning
Professionalism
Computer Literacy
Education/Training
Degree: Bachelor's Degree
Certificates and Licenses:
Health Department Food Safety Certificate, and TIPs Alcohol Certification
Experience
Prior managerial experience in a multi-location, high-volume restaurant required
Nights, weekends & holidays required
ASSISTANT RESTAURANT MANAGER
SUMMARY:
Galliford's Restaurant & Tavern is looking for personable Assistant Restaurant Manager who shares our passion for food and customer service. The ideal candidate is enthusiastic about creating the perfect experience for each guest that walks through our doors. We are looking for someone with a positive, professional attitude and can accept direction as necessary. The perfect candidate would be detail-oriented and take pride in their work. Previous experience Managing in a professional, high volume capacity restaurant is required, though we won't turn away exceptional performers who are driven, dependable and willing to grow and learn. The Assistant Restaurant Manager is responsible for assisting in the supervision and for performing all functions relating to the effective operation of the restaurant by performing the following duties.
The Assistant Restaurant Manager position may require working outside during Sunset Serenade (in the summer) or work to supervise at The Pavilion or in The Daniels Room during an event.
Duties and Responsibilities include the following. Other duties may be assigned.
1. Accommodates and documents the needs of customers and communicates those needs to the staff.
2. Books and oversees the preparation of large parties, banquets and special functions.
3. Orders food, beverages and other supplies as needed.
4. Assists with inventory as required.
5. Oversees and monitors portion control standards of food and beverages for the staff.
6. Resolves customer and/or employee problems or complaints in a timely manner.
7. Initiates and oversees in-house promotions for the restaurant.
8. Controls and counts all charge and cash purchases at the end of each meal period.
9. Maintains a program for sound employee relations and safety of all employees.
10. Performs other related duties as assigned.
Supervisory Responsibilities:
1. Orientates new employees and provides initial on-the-job training.
2. Oversees the training functions of the staff.
3. Assists in establishing and controlling the weekly work schedule for staff.
4. Develops and maintains an effective restaurant through the selection, training, compensation, motivation, termination and review of staff.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Experience:
Must be 18 years of age. Must be TIPs certified. Must obtain a CPR certificate within 90 days of employment.
Language Ability:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization
Math Ability:
Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
Reason Ability:
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually loud
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must frequently lift and / or move up to 40 pounds. Specific vision abilities required by this job include the ability to adjust focus. While performing the duties of this job, the employee is regularly required to stand; walk; use hands; reach with hands and arms and taste or smell. The employee is frequently required to stoop, kneel, crouch, or crawl and talk or hear. The employee is occasionally required to sit and climb or balance. The employee is occasionally required to sit and taste or smell.
Skills:
Oral Communication Skills
Written Communication Skills
Customer Relations
Customer Service
Diplomacy
Math Aptitude
Organization
Planning
Professionalism
Project Management
Reading Skills
Time Management
Computer Literacy
Manual Dexterity
Lifting 40 pounds
Education/Experience:
High School Diploma or Equivalent. Associate's or bachelor's degree preferred.
MUST have prior High-Volume Restaurant Management experience!!!
Galliford's Server
SUMMARY:
Galliford's Restaurant & Tavern is looking for personable servers who share our passion for food and customer service. The ideal candidate is enthusiastic about creating the perfect experience for each guest that walks through our doors. We are looking for someone with a positive, professional attitude and can accept direction as necessary. The perfect candidate would be detail-oriented and take pride in their work. Previous experience serving in a professional, high volume capacity is required, though we won't turn away exceptional beginners who are driven, dependable and willing to grow and learn.
This server position may require working outside during Sunset Serenade (in the summer) or work as a banquet server at The Pavilion or in The Daniels Room.
DUTIES & RESPONSIBILITIES: (INCLUDE THE FOLLOWING, OTHER DUTIES MAY BE ASSIGNED AS NEEDED)
1. Completes all assigned opening/closing side work to prepare the dining room, bar, kitchen and service stations for efficient operation during meal periods
2. Cleans and organizes assigned stations in the dining room and bar prior to mealtime rush
3. Applies knowledge of full menu and other restaurant information such as restaurant hours, table numbers and payment options
4. Uses suggestive selling techniques to offer food specials, menu items, daily desserts and other types of promotions
5. Serves customers in a professional manner as per training guidelines
6. Maintains service areas such as the kitchen, dining room, bar and service stations during entire shift
7. Cross – serves and/or assists team members on an as-needed basis
8. Carries service trays in and out of kitchen, bar and dining room
9. Labels and dates all food products in storage and refrigeration areas appropriately
10. Receives customer payments, completes guest check transactions and tenders proper change to customers
11. Turns in all cash and change transactions at the end of each shift.
12. Claims cash tips according to Massachusetts State Laws
13. Communicates health and/or safety concerns/violations immediately to management
14. Communicates with ALL Food & Beverage staff in a professional manner regarding customer service
15. Re-stocks items in the dining room and bar as needed and alerts kitchen staff and manager of stock shortages
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EXPERIENCE:
Must be 18 years of age to serve alcohol.
LANGUAGE ABILITY:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups or customers or employees of the organization
MATH ABILITY:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
REASON ABILITY:
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually loud
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must frequently lift and/or move up to 40 pounds. Specific vision abilities required by this job include the ability to adjust focus. While performing the duties of this job, the employee is regularly required to stand; walk; use hands; reach with hands and arms and taste or smell. The employee is frequently required to stoop, kneel, crouch, or crawl and talk or hear. The employee is occasionally required to sit and climb or balance. The employee is occasionally required to sit and taste or smell.
Galliford's Bartender
SUMMARY:
Galliford's Restaurant & Tavern is looking for personable Bartenders who share our passion for food, drink and excellent customer service. The ideal candidate is enthusiastic about creating the perfect experience for each guest that walks through our doors. We are looking for someone with a positive, professional attitude and can accept direction as necessary. The perfect candidate would be detail-oriented and take pride in their work. Previous experience tending bar and serving in a professional, high volume capacity is required, though we won't turn away exceptional beginners who are driven, dependable and willing to grow and learn.
This bartender position may require working outside during Sunset Serenade (in the summer) or work as a banquet bartender at The Pavilion or in The Daniels Room for a special event.
DUTIES & RESPONSIBILITIES: (INCLUDE THE FOLLOWING, OTHER DUTIES MAY BE ASSIGNED AS NEEDED)
1. Greets and serves customers in a professional and timely manner
2. Prepares alcoholic, non-alcoholic and other beverages for customers and servers in accordance with standard recipes
3. Prepares all condiments to garnish drink orders
4. Take food orders and enters them into the computer
5. Applies knowledge of the full menu, understands and follows our allergen policies & procedures
6. Will be TIPs certified and follow ALL Massachusetts laws while serving alcohol. ID anyone who looks under the age of 40
7. Able to provide knowledge about Galliford's, The Daniels Room & Pavilion. Also, able to provide any information for the Zoo (i.e. what types of animals we have and where they are located, what types of food stands are in the zoo and where they are located)
8. always Maintains a clean bar - wiping the bar regularly, disposing of debris, empty bottles, dirty dishes and washing glasses behind the bar as needed.
9. Checks and maintains a stock of glassware, beverages, and bar supplies and communicates shortages to appropriate person
10. Assists with answering the telephone and taking messages to give proper personnel when time allows
11. Records currency transactions accurately on computer and tenders proper change
12. Processes charge transactions through charge transmittal machine and prints, reviews and submit a daily charge report to Manager
13. Completes all assigned opening and closing duties to prepare a bar for efficient operation. Follow weekly side work to maintain a clean and orderly bar
14. Communicates health and/or safety concerns/violations immediately to management
15. Communicates with ALL Food & Beverage staff in a professional manner regarding customer service
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EXPERIENCE:
MUST be TIPs Certified!! Must be 18 years of age to serve alcohol.
LANGUAGE ABILITY:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups or customers or employees of the organization
MATH ABILITY:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
REASON ABILITY:
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually loud
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must frequently lift and/or move up to 40 pounds. Specific vision abilities required by this job include the ability to adjust focus. While performing the duties of this job, the employee is regularly required to stand; walk; use hands; reach with hands and arms and taste or smell. The employee is frequently required to stoop, kneel, crouch, or crawl and talk or hear. The employee is occasionally required to sit and climb or balance. The employee is occasionally required to sit and taste or smell.